The founder
Hi, I'm Susan.
Founder of AI Talk. 25 years of Fortune 500 strategy. Builder of the AI team your company actually needs.
Origin
Where this started.
I have spent 25 years asking the question that drives every breakthrough: what is the customer actually trying to do? At ADP, BNY Mellon, and Wolters Kluwer, I learned that the deepest insight comes from probing past the obvious. AI changes everything about how fast we can do that, and how far we can go with the answer.
Today
What I do now.
Today I run AI Talk. We design and deploy custom AI agents for companies that want results, not pitch decks. Every agent we ship is built to a Fortune 500 standard. Every engagement starts with a free Audit so you know exactly where to begin.
Belief
What I believe.
There are 3 things that make every business work. One: people. Two: people. Three: people. AI does not replace that. It frees your people to do the work only people can do.
Recognition
TMRE Most Innovative Researcher
CX Award winner
MarTech.org contributor
CPD-accredited AI Consultant